Percepção e satisfação da comunicação entre equipe médica e responsáveis de crianças hospitalizadas em unidades pediátricas

Abstract

Introduction: The academic training of future doctors has been undergoing increasing changes. Actions aimed at humanization, bring theory closer to practice and the development of skills, thus including new themes in the training of graduates, such as communication skills. Objective: To identify the perception and satisfaction of communication between physicians/residents (M/R) and guardians of hospitalized children in Pediatric Units (wards, ICU and emergency). Methodology: This is a cross-sectional, quantitative research, with a descriptive design, carried out at the Hospital da Criança e Maternidade de São José do Rio Preto - SP. 32 M/R present in the units and 30 guardians of hospitalized children aged 18 years or older were invited. The instruments used were: sociodemographic questionnaire and inventory of communication perception and satisfaction. Results: the results showed that M/R had a mean age of 30.09 years (± 5.9) and those responsible for 32.12 years (± 6.53). The results showed significant differences between the variables "difficulty in passing on information, difficulty in asking questions, decision-making and consistency of information", which means that the M/R professionals had a negative perception regarding communication with those responsible, while those responsible, presented a positive perception in this context. Regarding the variables “frequency of information and support”, both M/R and guardians had positive perceptions. As for the satisfaction of the analyzed variables "ease of obtaining information, understanding of information, honesty and perfection", both classes of participants showed positive satisfaction, which favors the relationships of those involved and removes the intensification of the xii presence of negative feelings experienced in the face of the context hospital.